Responsible gambling

At Casino de Montreal (Loto Quebec), we prioritize responsible gaming to ensure our players have a safe and enjoyable experience. We've implemented various tools and measures to support problem gamblers.

Self-Exclusion Program

For those who feel the need for a break from gaming, self-exclusion is available for 3 months to 5 years. This measure blocks access to your account and chosen Casino de Montreal (Loto Quebec) venues during this period.

Deposit Limits

• Session limits: Set daily, weekly, or monthly limits on how much you can spend.
• Deposit limits: Restrict the amount deposited into your gaming wallet in a single transaction or over a specified time frame.

Time-Outs

Take a break from gaming with our time-out feature. This tool allows you to temporarily pause access to your account for 1 day, 7 days, 14 days, 30 days, 60 days, 90 days, 120 days, or up to 6 months.

Real-Time Help

• Confidential support: Our team is available 24/7 to provide confidential advice and assistance.
• Hotline: Reach us via phone for immediate guidance on managing your gaming habits.

Resources

For further information and support:

• SOS Jeux : A leading problem gambling resource in France, offering counseling services and a hotline for those struggling with gaming addiction.
• Gamblers Anonymous (GA): Join local GA meetings or reach out to their national helpline for additional support and guidance.

By acknowledging the importance of responsible gaming, we encourage our players to make informed choices about their betting habits.